a design & print service exclusive to local authorities

IPIA CODE OF PRACTICE

are members of

1. Members will at all times transact business in an ethical, honest manner and confirm that none of the Directors appears on the Companies House Disqualified List. Also members should conduct their business at all times in a manner, which will uphold the reputation and standing of the Association.
2. Members will display on their premises, wherever practical, the IPIA membership certificate and the Code of Practice certificate.
3. Members must display, demonstrate and represent their products and services fairly and avoid deceptive, misleading and unethical practices, as well as conducting their business in conformity with all legal obligations. e.g. Companies House requirements (Filing Annual Accounts & Returns etc.)
4. Members must comply with all relevant legislation in respect of Employment Law, Health & Safety, Equal Opportunities and Environmental policies as required by law, and that all documents relating to these are up to date.
5. Members must be able to confirm that suitable training programmes/plans are in place and are being up-dated and implemented regularly.
6. Members must give complete respect and confidence to any confidential information or business transactions that they may come into contact with during the course of their work between fellow IPIA members.
   When dealing with customers and other businesses, must also act decently, fairly and reasonably, fulfilling their contractual obligations at all times.
7. Quality Assurance, confirmation that the company is committed to:
   1. providing the highest level of product quality and customer service.
   2. suitable measurement of quality issues are in place.
   3. that an appropriate quality arbitration system is in place, see clause [10].
8. Members must take responsibility for any sub-contractor that they use on their behalf to make sure that they abide by the same standards as would apply to members.
9. Insurance, members must be able to confirm that all insurances are in place to ensure your business is protected from any claims made against the company. e.g. Employee’s Liability, Commercial Insurance. etc.
10. In the event of a complaint from a customer, the member will ensure that appropriate, effective and immediate action is taken with a view to achieving a just and fair settlement.
    If the complaint is between IPIA members (Manufacturer, Print Manager or Associate) and can not be resolved, then the customer and the IPIA should be informed in writing, and if both parties agree the IPIA will appoint an Independent Arbitrator who’s decision will be final and binding on both parties.
11. Members must abide by all rulings of the IPIA and any other industry relevant bodies affecting the printing industry in particular. Members must also comply with any decision made by the IPIA and the council in the proper discharge of Association business.
12. The IPIA Council is empowered to enforce this Code of Practice and to consider any complaint made against a member company and to act accordingly.
    Independent Print Industries Association

Print Image Network have read and understood the content and principles of the IPIA
Code of Practice and agree to abide by these principles.